Amazon Prime App Not Working On TV [How To Fix It Fast]


Are you like me that don’t like watching movies from TV stations but prefer watching your favorite series from streaming apps like Amazon Prime or Netflix?

Your amazon prime app isn’t working on Samsung TV? In this article, I will be showing you step by step guide to fix the problem. You can enjoy your favorite TV from your Amazon prime app on the big screen.


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The world is changing, and people are moving from the world of tyrannical cable TV companies for entertainment. The internet is now making things easier, with your smart TV and suitable internet connection. You can enjoy entertainment, and watch the latest movie released.


One good thing is you can watch the movies without any single break in transmission. I know how much we all hate advertisements.


Now they are many companies that offer streaming services. All you need is a premium subscription plan to their services. They offer amazing services and the movie production industry are In partnership with many streaming apps


amazon prime app not working on tv



Reasons Why Your Amazon Prime Is Not Working On Samsung TV


  1. Low Memory Space On TV: This is one of the reasons why your Amazon app isn’t working. When you are using a device with poor storage. If your TV storage isn’t big enough to accommodate more data storage.


  1. Outdated TV Software: Here is another reason, check your TV software and make sure that’s up to date. Samsung TV needs updates to meet the recent rollout from the company. These updates come with new features from the company.


  1. Poor Internet Connection: We often experience lagging when there’s poor internet coverage. Make sure that the network in your area is good enough to stream movies.


  1. Inactive Account: You might be out of a subscription plan. Check your amazon app to know if you still have an active subscription plan.



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Ways To Fix Amazon Prime App Not Working On it Samsung TV


In this article, I will show you different ways that you can fix your amazon prime app. This is a normal problem faced by streaming apps. Don’t take it as a big deal, this is a problem that you can fix on your own.



Method 1: Try A Hard Reboot


This very old technique is used by tech lovers when they are facing any similar issue. But you will be surprised how effective this trick still works. This method is very simple, it involves repeating the booting process. You will be amazed how turning off and turning on your TV will be of great help.


To use the hard rebooting process follow the steps below.


  • Locate the power button power on your Samsung, press and hold it firm until the TV turns off.
  • Now, proceed and disconnect the TV power supply cable of the source.
  • Make sure you allow the device to stay for 60 seconds and above.
  • After allowing it to stay for some time, then, you can switch the TV ON again.



Method 2: Clear Cache


When the amazon prime app fails to work this happens to the solution most times. The cache memory might be filled up and there’s no space to store information for fast use. When you use the TV, there’s storage space called the cache memory where it stores information for easy reuse.


How To Clear Cache On Samsung TV

  • Make sure that your TV is ON
  • Navigate to TV home by pressing the home button on the remote control.
  • Go to TV settings, click on the Apps option, and select system apps.
  • Choose the app you want to clear the cache.
  • Follow the process and confirm to clear the cache.


Remember that by clearing cache you will lose all the data stored on that app. This includes the watched movie history and login data.

After this, you will be required to enter your details when you want to log in to the app.

Moreover, you can clear the cache by turning off the TV and holding the power button for 20 seconds on the remote. Stored data in cache memory will be cleared.


Video Guide


Method 3: Check For Software Update


Every device must be updated as recommended by the company. Samsung isn’t left out, from time to time they release software updates to keep their gadgets up to the trend. Each update comes with a new feature to give users the best experience ever.

If your Samsung TV is outdated, some apps will refuse to work. This might be a reason why amazon prime is not working on your Samsung TV. Below are steps to help you update your Samsung TV.

  • Make sure that your TV is ON, if not turn ON the TV and navigate to the TV home.
  • Open the TV heading and select the support option.
  • Then, click on software update and select update now.


In a few seconds, your TV will start updating, please make sure you have a stable internet connection. After you are done updating the software, ON your TV and enjoy.



Method 4: Check For Amazon Prime Update


This is one of the things you should do immediately your amazon app stops working on your Samsung TV.

Check if the currently installed Amazon prime app is updated. The app might be outdated with a lot of bugs causing it to malfunction.

To update your amazon prime app on Samsung TV, follow the steps below.


  • Turn the TV on and open the settings option.
  • Click on support and then carefully update the amazon app.



Method 5: Reinstall The App


If you tried updating your amazon prime app and it refuses to update. Try deleting and reinstalling the app again. This will get you the newest version of the app.


  • Open the app section on your Samsung TV.
  • Click on the amazon prime app, select it and press the delete button.
  • After deleting the app, search on the TV app store, reinstall the app again and log in.



How Do I Reset Amazon Prime on My Samsung TV


It is very easy to reset your amazon prime on TV. Resetting your amazon prime will make you lose all the data stored in the app before.



Here are steps to reset your amazon prime on Samsung TV:

  • Make sure that your TV is ON
  • Navigate to TV home by pressing the home button on the remote control.
  • Go to TV settings, click on the Apps option, and select system apps.
  • Choose the app you want to clear the cache.
  • Follow the process and confirm to clear the cache.





It can be very frustrating when your amazon prime is not working on your Samsung TV. I hope the guide and steps above are of solution.

Do well to let us know the method that worked for you. If you encounter any problem while trying to fix the issue, please use the comment box below to notify us.

What do you think about this guide “How to fix Amazon Prime App Not Working On TV” let’s know


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